What exactly does your SaaS offer? Does it include features beyond billing management?
- Customer billing management
- Network Device Management
- Job Scheduling
- CRM
- Business Reports
- Provisioning Internet Services
How do you plan to charge ISPs for your service (e.g., subscription-based, usage-based)?
- Usage based. Everything is charged by a per customer basis
What types of information will you collect from ISPs and their customers?
- Name
- Address
- Phone Number
- Support History
- Payment Information
- Network Device information
How will this information be used?
- Help ISPs manage their business
- Help us support our customers
- Help the ISPs support their own customers
- Help the ISPs collect payments from their customers
Will you share any of this data with third parties? If so, under what circumstances?
- Postmark (for sending emails to your customers via SMTP)
- IPPay (for processing credit cards)
- Preseem (for provisioning Internet services)
What measures will you implement to protect the data you collect?
- Everything is encrypted with HTTPS & SSL
- All offsite backups are encrypted at rest
In the event of a data breach, what is your protocol for notifying affected users?
We will alert our users via email.
